Terms and Conditions

Privacy and Policy

HDL Diagnostics maintains the privacy of its customers; we do not share any kind of confidential information to anyone not belonging to HDL Diagnostics Team. HDL Diagnostics does not share a customer’s health and personal information in any circumstance. All information collected through website, phone or by any medium is kept confidential.

If you have opted for receiving marketing emails, SMS, and calls, you may receive promotional mails from HDL Diagnostics, if you want to opt out of HDL Diagnostics marketing emails you can simply unsubscribe from our emails by clicking on unsubscribe on the bottom of the email.

HDL Diagnostics may use cookies to serve you in better way; HDL Diagnostics doesn’t stores private information in cookies like name, email, number etc.

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal identifying information, but they do enable us to personalize our home page for you and allow us to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent it from doing so. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and booking tests.

Authorized HDL Diagnostics representative may call you or get in touch with you regarding the fund solicitation/account resolution, sales, or tests booking etc.

HDL Diagnostics will inform for any change in the privacy policy. For any kind of information you may contact us at info@hdldiagnostics.com

What is the Cancellation Policy ?

HDL Diagnostics believe in providing complete assistant in sampling and test booking along with absolute customer satisfaction and experience.
Most of our tests are processed for sampling through our system within few minutes of booking them. You can cancel your booking before the test has been processed for sampling . Once the sample collection is start processing , returns and refunds will be applicable according to HDL Diagnostics return policies.

If you wish to cancel your order, kindly contact our Customer Service Department at +91 7982390045,8447394967 or email us at info@hdldiagnostics.com. Any service that you canceled may be subject to a cancellation fee of 5% of total amount. The refund on cancelled orders will be credited back to the original method of payment mode. Coupons or any special offer applied on the order will not be credited back. HDL Diagnostics reserves the right to cancel any booking. The booking orders can’t be changed or modified once processed for sampling.